Terms and Conditions

1. Seller Information

These Terms and Conditions apply to purchases from Filipina Dating Insider.

Seller: Tom Trögler
Schutterstr. 36/5
77743 Neuried
Germany
Email: [email protected]

2. Scope

These terms govern the sale and delivery of digital e-books offered on this website. They apply to all customers who buy a digital product through our Stripe checkout.

3. Products Sold

We currently sell only the following digital e-book products:

• Filipina Dating Insider - The Complete Blueprint
• Filipina Dating Insider - Scam Protection System
• Filipina Dating Insider - Date Talk Guide

These products are supplied as digital PDF files or as electronically delivered access to a PDF download. No physical goods are shipped.

4. Order Process and Contract Formation

Product descriptions, prices, and checkout details are shown before payment is completed. When you select an e-book and complete payment through Stripe Checkout, you make a binding purchase offer. The purchase contract is formed when payment is successfully completed and we confirm or start delivery of the digital product.

Before completing checkout, you must review and accept these Terms. You are responsible for ensuring that the email address provided at checkout is correct because delivery is made by email.

5. Prices and Payment

Prices are displayed on the product page and again during checkout. Payment is processed by Stripe. Available payment methods may vary by country, card issuer, device, and Stripe availability.

Any currency conversion fees, bank fees, card issuer fees, or similar charges imposed by your payment provider are your responsibility.

6. Digital Delivery

Delivery is electronic. After successful payment, we send a download email to the email address entered during checkout. The download link is normally valid for 24 hours.

If you do not receive the email within a reasonable time, check your spam or junk folder first, then contact us at [email protected] with your Stripe checkout session ID, receipt, or the email address used for the purchase.

7. No Refunds for Digital E-Books

Because the products are digital files that can be accessed, copied, saved, and used immediately after delivery, completed purchases are final and non-refundable.

By completing checkout and accepting these Terms, you expressly agree that we may begin performance before the end of any statutory withdrawal period by sending or making available the digital e-book immediately. You also expressly acknowledge that, once performance has begun, you lose any statutory right of withdrawal or cancellation that would otherwise apply to this digital content purchase.

Refund requests based on a change of mind, accidental purchase, dissatisfaction with the topic, failure to read the product description, or refusal to download or use the delivered e-book will be denied. This does not limit mandatory consumer rights that cannot legally be excluded, including rights that may apply if digital content is not supplied or is materially defective.

8. Failed Delivery and Technical Access Issues

If payment was completed but the e-book was not delivered due to a technical error, we will provide a replacement download link or another reasonable delivery method. You must contact us promptly so we can verify the transaction and resolve the issue.

9. License and Permitted Use

Each e-book is licensed to the purchasing customer for personal, non-commercial use only. You may download and store your copy on your own devices.

You may not share, resell, publish, upload, copy for third parties, distribute, modify, or otherwise exploit the e-books or any substantial part of them without our prior written permission.

10. Informational Content Only

The e-books and website content provide general informational and educational material about dating, communication, scams, travel, and relationship topics. They are not legal, immigration, financial, medical, psychological, or professional advice. You remain responsible for your own decisions and for seeking qualified professional advice where needed.

11. Customer Responsibilities

You agree to provide accurate checkout information, keep your download link private, save your purchased file within the link validity period, and contact us before opening a payment dispute if you believe a delivery or billing error occurred.

12. Chargebacks and Payment Disputes

If you file a chargeback or payment dispute after receiving access to a purchased e-book, we may provide Stripe, card networks, payment providers, banks, or other dispute processors with relevant evidence. This may include your order details, product description, these Terms, proof that the Terms were presented or accepted at checkout, delivery emails, download-link records, access logs, timestamps, billing details, customer communications, and other information needed to defend the transaction.

13. Liability

We are liable without limitation for intent, gross negligence, injury to life, body, or health, and any liability that cannot be limited by mandatory law. For ordinary negligence, we are liable only for breach of essential contractual duties and only for foreseeable, typical damages. Essential contractual duties are duties whose fulfilment makes proper performance of the contract possible and on whose compliance the customer may regularly rely.

14. Changes to These Terms

We may update these Terms for future purchases. The version presented at checkout at the time of purchase applies to that purchase.

15. Governing Law

These Terms are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of mandatory consumer protection rights of the country in which you have your habitual residence.

16. Consumer Arbitration

The former European Online Dispute Resolution platform was discontinued on 20 July 2025 and no longer accepts complaints.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

17. Contact

For delivery issues, billing questions, or support requests, contact: [email protected] .